Salon Policies

24 hour Cancellation Policy

Your appointment time is reserved especially for you and we look forward to servicing you at that time. However, we understand the things happen, and you need to sometimes adjust your calendar. We require a 24 Hour notice to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours notice will be responsible for 50% of your scheduled service before re-booking.

Late Policy

Please note: if you are more than 15 minutes late to your appointment, we may not be able to accommodate your booked services. Cancellations due to late arrival will result in a charge of 50% of the reserved service.

No Show Policy

When scheduling appointments, you will either receive an email or text stating your appointment was set, along with 1 week, and 2 days reminders. If you do not show up for your appointment you will be responsible for 100% of your missed service, along with placing a credit card on file to secure any future appointments.

Deposits

We require a $50 deposit for all chemical services such as: Balayage, Correctional services, and Brazilian Blowouts. This deposit will go towards the cost of your scheduled service and is NOT refundable if cancelled under 24 hours. Deposit can be made through our receptionist by calling 801-341-8185. 

NO Children Policy

We love your children, however, due to safety and liability considerations, children are not permitted in the salon. We will be happy to work with you on a time that works for you when you’re able to find a sitter.

Minors Receiving Services

Anyone under the age of 18 receiving chemical services for the first time must have a parent or guardian present to give permission and sign a waiver. 

Redo Policy

If you are not satisfied with your color service, please contact your stylist within 5 days to express concern. A complimentary redo must be performed within 10 days of original service. Full service price will apply if you fail to contact us within 5 days or any change from the original service.

Refunds

All service sales are final. Hair product can be returned only if it’s defective or damaged. Used products will be taken back for either salon credit or exchange. 

Hair Extensions

We do not offer extension pricing over the phone. A consultation appointment must be made. This service is free of charge and can be made HERE. Do to liabilities, we do not apply or correct personal hair extensions that were not originally purchased from us.